Shipping Policy

Shipping Policy

Maze offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities when using Maze’s postage labels services.

This policy is a part of our Terms of Use. By opening an Maze shop, you're agreeing to this policy and our Terms of Use.

If you sell from India, to the extent applicable, the India Delivery Terms apply to you, and if there is an inconsistency between this Maze Delivery Policy and the India Delivery Terms, for sellers domiciled in India, the India Delivery Terms will take precedence.

1. Delivering Your Items

Sellers are responsible for packaging and delivering their sold items to buyers. If you're using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on Maze, you agree to:

A. Provide an accurate "dispatched from" address.

B. Specify your postage costs and processing times in your listings.

C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

D. Comply with all local and international delivery and customs regulations. We know that delivery and customs regulations can be tough to read, so check out these Help articles on international delivery using United States Postal Service (USPS), FedEx, UPS, Canada Post, Royal Mail, Evri, Australia Post, Global Postal Delivery, Shiprocket Delivery Partners, and Yakit Delivery Partners.

E. Dispatch to the address listed on the Maze receipt.

F. Mark the order as dispatched when you dispatch it, or use a postage label purchased on Maze, which automatically marks your order as dispatched. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.

G. Charge an appropriate amount for postage. US and Canadian sellers may be able to use calculated postage to have postage costs calculated automatically. H. By entering tracking information or delivery confirmation on Maze, you're giving us permission to collect and share this data received from your chosen delivery company with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided by the buyer on Maze. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Maze's case system.

But don't fret, Maze offers support for sellers who meet our requirements for the Maze Purchase Protection programme for sellers. Read more about Maze's Purchase Protection programme for sellers here.

2. Postage Labels on Maze

Sellers in the United States, Canada, UK, Australia, and India who accept Maze Payments or PayPal as a payment method are able to purchase Postage Labels on Maze.

By purchasing and using Postage Labels on Maze, you agree that:

A. All postage labels will only be used to send corresponding Maze orders.

B. Postage labels may not be transferred or sold to a third party.

C. You are fully responsible for the contents of any parcels you dispatch using Postage Labels on Maze. In addition to Maze’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to dispatch your items.

D. Delivery services are provided by the applicable third party delivery partner and/or carrier, not Maze, and you are responsible to review, accept and abide by the applicable delivery partner’s and carrier's terms and conditions, including their privacy policy, in connection with your use of their services. Maze is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed. In addition, Maze is not responsible for any issues you may encounter while items you dispatch using Postage Labels on Maze are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Maze, regardless of Maze’s involvement in resolving the issue. Please review the applicable carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.

E. Maze reserves the right to remove your access to and ability to purchase Postage Labels on Maze at any time and for any reason. F. You acknowledge and consent to Maze sharing your information with your chosen delivery partner and delivery company in order to complete your requested transaction subject to our Privacy Policy.

USPS Labels

US sellers can purchase USPS postage on Maze to fulfil their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to dispatch a package. USPS reviews refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS postage label, please take a look at this Help article.

UPS Labels

US sellers can purchase UPS postage on Maze to fulfil their orders. By using UPS postage, you agree to comply with the applicable UPS rules, UPS List of Prohibited and Restricted Items, UPS Technology Agreement, UPS Ground Saver Terms and UPS Privacy Statement.

Sellers may request a refund for UPS postage within 14 days of creating a label, as long as the label has not been used to dispatch a package. UPS reviews refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a UPS postage label, please take a look at this Help article.

FedEx Labels

US sellers can purchase FedEx postage labels (including FedEx SmartPost) on Maze to fulfil their orders. By using FedEx postage labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx postage labels within 10 days of creating a label, as long as the label has not been used to dispatch a package. Maze processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx postage label, please check out this Help article.

If you are using FedEx SmartPost, you must file claims for liability coverage for FedEx SmartPost postage labels on Maze for eligibility. See additional applicable FedEx SmartPost Terms. FedEx will not be liable for FedEx SmartPost claims filed directly with FedEx. For more information on how to file a claim for a FedEx SmartPost postage label, please check out this Help Article. All other liability coverage claims should be filed on fedex.com/claims.

Canada Post Labels - Solutions for Small Business

Sellers can purchase Canada Post postage labels on Maze with a valid Solutions for Small Business account only. Most Maze sellers should qualify for a Solutions for Small Business account, but eligibility is determined by Canada Post and is not guaranteed. By using Canada Post postage labels, you agree to comply with Canada Post rules.

Sellers may request a refund for Canada Post postage labels within 15 days of creating a label, as long as the label has not been used to dispatch a package. Canada Post reviews refund requests, and Maze will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post postage label, please take a look at this Help article.

Royal Mail Labels

UK sellers can purchase Royal Mail postage on Maze to fulfil their orders. By using Royal Mail postage, you agree to comply with the Royal Mail Maze Programme rules including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.

UK sellers acknowledge and agree that any Royal Mail Trademarks © and Trademarks of Royal Mail Group Ltd displayed on Maze.com or in any Maze communication may not be copied or reproduced in any way, without the further written permission of Royal Mail.

UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to dispatch a package. Royal Mail reviews refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Royal Mail postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Royal Mail, please take a look at this Help article.

Evri Labels

UK sellers can purchase Evri postage on Maze to fulfil their orders. By using Evri postage, you agree to comply with the Evri Send Terms and Conditions including Evri Prohibited Items, and the UK Government web page on “Shipping Dangerous Goods”.

UK sellers may request a refund for Evri postage within 14 days of creating a label, as long as the label has not been used to dispatch a package. Evri reviews refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Evri postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Evri, please take a look at this Help article.

Australia Post Labels

By using Australia postage labels, you agree to comply with the applicable Australia Post's Terms & Conditions.

Sellers may request a refund for Australia Post postage labels within 14 days of creating a label, as long as the label has not been used to dispatch a package. Australia Post reviews refund requests, and Maze will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.

Global Postal Delivery

US sellers can purchase Global Postal Delivery postage on Maze to fulfil international orders (“Global Postal Delivery Postage”). Global Postal Delivery Postage is fulfilled by Asendia through one of their national postal partners. By using Global Postal Delivery Postage, you agree to comply with the applicable Asendia Terms & Conditions, which will depend on the destination of your package. To learn more about delivery with Global Postal Delivery please take a look at this Help Article.

For qualifying orders, Sellers may request a refund for a Global Postal Delivery Postage within 10 days of creating a label, as long as the label has not been used to dispatch a package. Carrier will review refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Global Postal Delivery Postage postage label, please take a look at this Help article.

Shiprocket Delivery Partners

Sellers located in India may purchase postage labels from delivery partners through Shiprocket (“Shiprocket Delivery Partner(s)”) to fulfil domestic orders up to Fifty Thousand INR (₹50,000). By using postage labels through Shiprocket Delivery Partners, you agree to comply with Shiprocket Terms and Conditions and the terms of the applicable Shiprocket Delivery Partner fulfilling your delivery:

Blue Dart

Delhivery

Xpressbees

ECom Express

To purchase Shiprocket Delivery Partner labels, Sellers are required to provide a phone number to Shiprocket and Shiprocket Delivery Partners, which will be used for authentication purposes and to provide carrier services, including, but not limited to, sending text messages to and/or calling Sellers to confirm pick-up information. To learn more about purchasing and using postage labels through Shiprocket please take a look at this Help article.

For qualifying orders, sellers may request a refund for a postage label through a Shiprocket Delivery Partner within 14 days of creating a label, as long as the label has not been used to send a package. The applicable Shiprocket Delivery Partner will review refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a postage label through a Shiprocket Delivery Partner, please take a look at this Help article.

Yakit Delivery Partners

Sellers located in India may purchase postage labels from delivery partners through Yakit (“Yakit Delivery Partner(s)”) to fulfil international orders. By using postage labels through Yakit Delivery Partners, you agree to comply with the terms of the applicable Yakit Delivery Partner fulfilling your delivery:

DHL Express

DTDC Asendia

One World

To learn more about purchasing and using postage labels through Yakit please take a look at this Help article.

For qualifying orders, sellers may request a refund for a postage labels through a Yakit Delivery Partner within 14 days of creating a label, as long as the label has not been used to dispatch a package. The applicable Yakit Delivery Partner will review refund requests, and Maze will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a postage label through a Yakit Delivery Partner, please take a look at this Help article.

3. Return Postage Labels

U.S. Sellers who accept returns from buyers and dispatch packages using USPS, can purchase a USPS return postage label on Maze. Return postage labels are available for packages purchased by U.S. buyers who made the purchase as a registered Maze user. USPS return postage labels are available for packages dispatched from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories). For more information on how to purchase a USPS postage return label, please take a look at this Help article.

4. Delivery Insurance

When you purchase and use Postage Labels on Maze, you can purchase parcel insurance, when available, to protect your packages. Insurance is available through Shipsurance for USPS and FedEx postage labels and through Canada Post for postage labels purchased from Canada Post. Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are dispatched using USPS, FedEx, or Global Postal postage labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS postage label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx postage label, please have a look at this Help article. To file a Shipsurance claim for a Global Postal Delivery postage label, please have a look at this Help article.

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are dispatched using Canada Post Postage labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.

Royal Mail Compensation

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.

Australia Post Insurance

You may purchase parcel insurance from Australia Post for packages that are dispatched using Australia Post postage labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.

If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.

5. Fees

The cost of a postage label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, UPS, Canada Post, Royal Mail, Australia Post, Global Postal Deliver, Shiprocket Delivery Partner, and Yakit Delivery Partner labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the postage label number. The fees for postage labels and delivery insurance will appear in US Dollars (USD), unless specified below.

If you purchase Canada Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Royal Mail or Evri postage labels, the cost of each postage label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail or Evri label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Australia Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase an Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Please see the Fees and Payments Policy for additional information.

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